How we communicate, and how to opt out.
Effective date: September 30, 2026 · Pacific Air HVAC, 16 Orono St, Clifton, NJ 07013
This page describes how Pacific Air HVAC communicates with the people it serves — by phone, by email, and by text message — and the full terms of the text message program.
Phone and email
The office answers calls Monday through Saturday, 8AM to 5PM, at (973) 210-7060. Form submissions and emails to info@pacificairhvac.com receive a response within one business day. A member of our Clifton office responds to every inquiry — not an answering service. Outside business hours, calls can be returned the next business day.
The text message program
Pacific Air HVAC sends text messages for one purpose: scheduling. Messages confirm appointments, announce a technician’s arrival window, and handle rescheduling. This is not a marketing list, and promotional messages are not sent.
Opt-in. You join the program only by checking the consent box on the quote request form at pacificairhvac.com/get-a-quote, or by expressly agreeing when speaking with the office. Consent is not a condition of receiving service, and phone numbers are collected solely through these direct requests — never purchased or imported from other sources.
Message frequency. Message frequency varies with your scheduled work. A typical job generates a small number of messages around its scheduled dates. Message and data rates may apply according to your mobile plan.
Opt-out. Reply STOP to any message to stop receiving texts. A single confirmation of the opt-out will be sent, and no further messages will follow. Opting out does not affect scheduled work; the office will reach you by phone instead.
Help. Reply HELP to any message, call the office at (973) 210-7060, or email info@pacificairhvac.com.
Privacy. Phone numbers and text message consent are used only for the program described here. They are not sold, and they are not shared with third parties or affiliates for marketing purposes. The Privacy Policy describes data handling in full. Privacy Policy.
Carriers. Wireless carriers are not liable for delayed or undelivered messages.
Written records
Scheduling and proposals are confirmed in writing. If a message appears to come from Pacific Air but does not match this page’s description of the program — for example, a text asking for payment information — call the office before acting on it.
Contact
Pacific Air HVAC · 16 Orono St, Clifton, NJ 07013 · (973) 210-7060 · info@pacificairhvac.com · Monday – Saturday, 8AM – 5PM · Sunday closed