How this website handles your information.

Pacific Air HVAC (“Pacific Air,” “we,” “us”) operates pacificairhvac.com. This policy describes what information this website collects, how it is used, and the choices available to you. It applies to this website only.

Information you provide

When you submit the quote request form, we collect the information you enter: your name, phone number, email address, town, property type, the service you are asking about, and any description you include. If you check the text message consent box, we record that consent. If you call or email the office, we keep the records ordinary to running a service business, such as contact details, service addresses, and service history.

Information collected automatically

This website uses Google Tag Manager and analytics tools that collect standard technical information: pages visited, approximate location derived from IP address, device and browser type, and how visitors arrive at the site. This information is aggregated and is used to understand how the website is used. It is not used to identify individual visitors. You can limit this collection with browser settings or extensions that block analytics cookies; the website works with them blocked.

How information is used

Information submitted through this website is used to respond to your request, schedule and perform work, maintain service records, and communicate with you about work you have requested. If you have consented to text messages, your phone number is used to send scheduling updates by text. We do not sell personal information, and we do not share it with third parties for their marketing. Text message opt-in data and consent are not shared with third parties or affiliates for marketing purposes.

Who information is shared with

Information is shared only with the service providers required to operate this website and communicate with you: the platform that hosts this website and its forms, analytics providers, and the provider that transmits text messages. Each receives only what its function requires. Information may also be disclosed where the law requires it.

Text messages

Text messages are sent only to numbers whose owners checked the consent box on the quote form or otherwise agreed to receive them. Consent is not a condition of service. You can stop text messages at any time by replying STOP, and get help by replying HELP or calling the office. The Communication page describes the program in full.

Retention

Form submissions and service records are kept for as long as they are useful to serving the property, and afterward as long as ordinary business record-keeping requires. You may ask us to delete information we hold about you.

Your choices

You may contact the office to ask what information we hold about you, to correct it, or to ask that it be deleted. Requests can be made by phone at (973) 210-7060 or by email at info@pacificairhvac.com, and we respond within a reasonable time. Deleting information that is needed to perform scheduled work may require canceling that work.

Children

This website is directed at property owners and managers. We do not knowingly collect information from anyone under eighteen.

Changes to this policy

When this policy changes, the effective date at the top of this page changes with it. Material changes will be noted on this page.

Contact

Pacific Air HVAC · 16 Orono St, Clifton, NJ 07013 · (973) 210-7060 · info@pacificairhvac.com · Monday – Saturday, 8AM – 5PM